If you're having trouble pairing, please try the steps below:
Make sure your Bluetooth is turned on in your phone, and that you have an internet connection.
- NOTE: All Android devices running OS 11 or older, must enable Location for HidrateSpark, in order to pair in order to connect and communicate with any device using BLE (Bluetooth Low Energy)
Go to the Bottles tab (Bottle icon on the lower right)
Click Add New Bottle and follow the prompts/set-up directions.
- NOTE: If someone else has already paired the bottle to the app, they will need to first log into their HidrateSpark App account the bottle is currently paired to, and select Remove Bottle to unpair it from their account so it is set for you to now pair on your phone.
STILL NOT PAIRING:
Try completely closing and reopening the app.
If restarting the app doesn't work, switch "Airplane Mode" on for about 10 seconds, then switch Airplane Mode back off and try again. If still not pairing-In your phone, go to Settings and click on Bluetooth.
If still issue with pairing, please try RESET on your PRO Product Sensor PUCK
To reset your sensor puck, you need to unscrew the sensor puck from the bottom of your PRO Bottle or Tumbler. Place it on a flat surface and press the Orange/Blue RESET button near the area where you connect the magnetic charging cord.
After the reset you should see three green flashes if everything is fine with the sensor puck. and please test to see if the issue is resolved.
After the reset you should see three green flashes if everything is fine with the sensor puck. and please test to see if the issue is resolved.
If the sensor flashes green but the problem continues or if some of the flashes weren't green please try charging the bottle fully and see if the issue has resolved.
Contact us for further assistance at Support@hidratespark.com - let us know if you've already reset your sensor, if it does/does not blink, along with any details so we can help you out as quickly as possible.