How do I recalibrate my bottle?

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14 comments

  • Christina Napier

    This didnt work for me, even changed the batteries, removed and re-synced

    ...nothing.  Bottle lights up but doesnt update on my phone.

  • Erik Orduno

    I am having the same problem, any help

     

  • Marc Anthony Ramos Cacho

    Didn't work. Bottle isn't syncing anymore but is connected

  • Chelsea Fletcher

    I am having the same issue. It is connected but not syncing properly. Anyone figure it out yet?

  • Chelsea Fletcher

    Thus is going to sound weird but I went into my personal information and changed some of my info like my wake up and go to bed times. Then I went back and it started to sync properly again.

  • Elizabeth Gray Cannard

    I'm in the App and cannot see the recalibrate button.  I also can't manually adjust what I have drank.  I hadn't drank anything today, and yet is says I have drank 22 oz.  How do I fix it???  It would have been helpful if there were answers responded to on this page.

     

  • Darla Stewart

    It keeps reminding me to drink but what I do drink isn’t registering. I changed the batteries, uninstalled and reinstalled my bottle. It’s still not working. I do not see a recalibrate button any where

  • Diane Kathleen Zear

    Bottle “connected” but not “loading”. I’ve tried everything I can think of to resolve issue.

  • Caitie Winn

    Bottle “connected” but not “loading” also.... been like this all day. Tried to troubleshoot but nothing is working

  • Becky Hanson

    my app does not have the "recalibrate bottle" option. Under the map on the Bottle card, my only options are "Remove This Bottle" or "Make it Glow"

  • Cara Kennedy Hornick

    my app does not have the "recalibrate bottle" option. Under the map on the Bottle card, my only options are "Remove This Bottle" or "Make it Glow"

  • Laura

    my app does not have the 'my bottle' on the bottle page. Only 'Have a new bottle' or 'Want a new bottle'

    How can I recalibrate? Bottle is showing as connected but will not record any water drank.

  • Brian Passerella

    When re-calibrating the bottle, the instructions say "Fill your bottle to the fill line, and set it upright on a flat surface with the lid screwed down."
    When I follow these instruction and fill it to the fill line and put the lid back on, the sensor cylinder displaces the water so the water level is higher than the fill line.
    However, the instructions show the bottle with the cap on and the sensor cylinder in the bottle with the water level at the fill line.
    Which is it?
    Something needs to be changed in the instructions. Either you need to say ""Fill your bottle to the fill line (water level must be at the fill line with the cap on and the sensor in the bottle)
    Or you need to change the picture. Maybe show two pictures. One with no cap on and the water at the fill line and one with the cap on and the water higher than the fill line.

  • Adrian Cartier

    I am having similar issues. Bottle says connected but no sips are being recorded. Moreover when I go into the bottle settings I dont even see my bottle. It seems like there must have been an app upgrade that caused all of our bottles to stop working. This is my second bottle. I will not be buying another one.

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